FAQ

As a courtesy to other guests and in accordance with local laws and customs, we kindly ask all visitors to wear respectful clothing while in the Palace. We recommend that both knees and shoulders be covered.

There are ample parking spaces available and there is no charge to park here.

Yes, valet parking is available at the Visitor Centre car park at a price of AED 35.

• Strollers: Price AED 20
• Wheelchairs: Free of Charge

No, visitors must find their own transport to/from Qasr Al Watan.

Tickets can be purchased online. Please see the Tickets section of the website for more information.

You will receive your ticket(s) via email. You can print these out and bring them with you or you can download the ticket(s) onto your phone. You will need to show this to gain entry into the Palace or its grounds.

No, there are no refunds on any and all entry tickets.

No, once you exit the premises you will not be able to enter again.

• In line with Abu Dhabi Government guidelines, guided tours are now available for purchase at-gate.

No, but to enhance your experience of Qasr Al Watan, a guided tour is recommended.

• Qasr Al Watan provides wheelchairs for people of determination and elderly visitors.
• People of determination guests who are registered in the UAE receive complimentary access plus one companion.
• People of determination guests who are registered in the UAE without companion receive complimentary access.
• International people of determination guests with obvious signs of disability (to be determined by the colleague’s judgment) receive complimentary access but companion don’t receive complimentary access.

There is no Wi-Fi available throughout the Palace grounds.

Yes, non-commercial photography and filming are encouraged. Please see the Visitor Information section of the website for more information.

Yes, in consideration for other visitors, mobile phones must be switched to silent.

Yes, a designated smoking area is located outside the Visitor Centre.

No, pets or animals are not allowed in the Palace or the Palace grounds.

For assistance, you can call our Contact Centre on (+971) 600 544 442  or send us your request through the Contact us form. The opening hours for the Contact Centre are 8:00am to 8:00pm, 7 days a week.

• Purchase your tickets online or at the gate.
• For online purchases, obtain the promo code for both Fazaa and Homat Al Watan discounts via the app.
• To avail the discount at the gate, the cardholder must provide their EID along with the discount card or the online app.

The discount applies to all standard tickets unless otherwise specified.

The discount is eligible for up to 4 tickets maximum — the cardholder and 3 additional guests.